Help

Slot bonus games are run by our CMs in slots.

When a CM is on duty they will send a message to all players logged in at the top of the hour stating the terms of the bonus game.

If you win a slot bonus game the CM will send you a message to claim either tournament points, or a cash bonus.

In order to claim you simply need to click the claim button at the bottom of the message you received.

BBs are a bonus currency that can be used in the shop to exchange for bonus spins and instant cash. From time to time BBs will be usable on selected slots with the BB icon.

Only cash can be withdrawn from the site.

A Cash Freebie is cash credited to your account that is given free with no deposit required.

A cash match is an offer that matches whatever amount you deposit in cash.

For instance, if the offer states 100% Cash Match up to $30, we will double whatever you deposit in cash, up to a maximum of $30.

Wagering Requirements are wagering terms that must be met if you have received any cash bonus before being able to make a withdrawal on the site. You must wager a certain amount of times on our games before a withdrawal can be made. Read more about wagering requirements in our Terms and Conditions. You are able to avoid wagering requirements by not accepting any cash bonuses.

You can check for updates on your withdrawal by going to the ‘Cashier’ under the menu and selecting ‘Withdrawal History’ to view the status of your withdrawal.

This may be because you have not met ‘wagering requirements’. If you have received any cash bonus on the site, you must meet wagering requirements before a withdrawal can be made. To check whether you have met wagering requirements, simply click ‘Cashier’ under the menu, select ‘Withdrawal’ which will reveal the amount you are required to wager before completing a withdrawal.

Active customers will receive regular freebies, deposit bonuses and promotions which are claimable from the ‘Promo Carousel’ or the ‘Promos & BBs’ section of the menu by selecting ‘My Promos’. Also, make sure you check your email, texts and post for exclusive updates. Bonus money can also be earned by making a deposit, participating in chat games and any tournaments which are free to enter.

We are sorry that you are having trouble making a deposit. Not to worry, our friendly 24/7 Live Help team will assist you in finding the best way to make a deposit on the site. You can contact them via the chat bubble in the lower right hand corner of the page.

When you play at our site you earn points. These points determine your loyalty level. The more you play, the more points you earn and the quicker you level up. To check your loyalty level and progress, click on the star in the side menu.

Your status at the site is determined by the number of deposits you make and how active you are at the site. When you make your first deposit you automatically move to Bronze status. Your second deposit automatically moves you to Silver status. The more you play, the more you deposit and wager, the faster you move up the ranks to reaching Pre-VIP or VIP status.

Cashback is a promotion where you get credited a percentage of your deposits back to your account in cash. It’s calculated on qualifying deposits made over a specific period of time. For instance, if the offer states 10% up to $100 cashback, any deposits you make during the specified period of the promotion will garner a 10% cash credit which will be credited automatically to your account at the end of the promotion. Depositing $50 cash during the specified period will garner a $5 cash credit. Wagering Requirements will apply.